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Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form below.

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Product part number

Note! In some cases, your free flash drive will be shipped two weeks after your order in a separate package. Please allow some time for the flash drive to be delivered.

If it has been over two weeks after your order delivery, please continue filling out this form.

Note! To cancel your order on your own;

  1. Log in to your account
  2. Click "Order History"
  3. Click the order you want to cancel
  4. Click "Cancel Order" on the page that appears

If you want us to cancel your order, please continue filling out this form.

Our Return Policy:

All returns are subject to the following:

  • All products must be returned in original packaging
  • Shipping fees are not refundable
  • Any item returned without an RMA number will be refused
  • All non-defective returns will be subject to a 20% restocking fee

Request for a return, even one resulting from a Toner Cartridge Depot error, must be made within 30 days of receipt

All defective returns will be inspected, and toner cartridges will be weighed. Products found to be non-defective or used will not be credited.

Note! Returns in poor condition may be subject to a fee or denied.

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Address: 2155 Old Moultrie Rd, St. Augustine, FL 32086, USA
Business Hours: 9:00am - 5:00pm Eastern Time
Main Phone: (904) 342-6224
Toll-Free Phone: 1-866-587-8640
Sales/Marketing Email: sales@tonercartridgedepot.com
Customer Service Email: support@tonercartridgedepot.com

When calling our Customer Service department, please have your order number ready.

We'd love to hear your comments and suggestions. Send an email to our Marketing Department with your suggestions